Servicenow training course objective is to deliver the attendees with sound knowledge on the ServiceNow platform. Nian with an expert team of professionals curated the course syllabus by covering all the concepts and latest developments in the ServiceNow platform. During the ServiceNow training, we will be exploring the most important modules such as user administration, workflows, processes, service administration, IT configuration, etc. We deliver all the course training through the practical and theoretical concepts along with real-time projects that help in enhancing your skill set in ServiceNow. Our expert team delivers quality service to attain your dream career in ServiceNow. Join us to have the best industry-oriented servicenow training by the Nian Expert professionals.
Servicenow Course Highlights
Servicenow platform is an excellent choice for the IT professionals, paid higher and are more in demand in the current IT market.
ServiceNow is indeed a platform and has no less to do with job creation in the near future. ServiceNow has improved the economy for IT professionals in a number of businesses.
Moreover, it is renowned as an attractive platform in resolving the IT problems and effective management.
Servicenow Training Curriculum
Module 1 : Fundamental of ITIL
- Introduction to ITSM
- Incident Management
- Problem Management and change management
- Service Request Management
- Configuration Management Database
- SLA’s and OLA’s
Module 2 : Servicenow Basics
- What is ServiceNow?
- Why and who can use ServiceNow
- History of ServiceNow
- Service Now Features
- ServiceNow Objectives
- ServiceNow Lifecycle
- Architecture of ServiceNow
- ServiceNow Market Trends
- Prerequisites for ServiceNow
- The concept of cloud computing in ServiceNow
Module 3 : Configuration of the Servicenow
- ServiceNow User Interface
- Forms and Lists
- Plugins
- User Administration
- Configure User Accounts
- Creation of groups
- Assign roles to users and assign them to groups
- Licensing
- Creation of tables and forms
- Create new tables, applications, and modules
- Creation of import sets, transform maps
Module 4: Introduction to knowledge base and servicenow catalog
- Introduction to the knowledge base
- Create catalog items, order guides, and record producers
- Workflow Administration, SLAs, and Reports
- Perform workflow activities and administration
- Record Producer
- Order Guide
- Create and apply SLAs
- Create and modify Reports
- Core Application and Configuration
Module 5 : UI policies and UI actions:
- What is ServiceNow?
- Why and who can use ServiceNow
- History of ServiceNow
- Service Now Features
- ServiceNow Objectives
- ServiceNow Lifecycle
- Architecture of ServiceNow
- ServiceNow Market Trends
- Prerequisites for ServiceNow
- The concept of cloud computing in ServiceNow
Module 6 : Introduction to system upgrades
- Introduction to system upgrades
- View upgrade history and status
- Create and apply update sets
- Retrieve and apply update sets
- Best practices
- Homepage administration
- System Administration Best Practices
Module 7: Creating SLA and Scheduling
- SLA Definitions
- SLA Properties
- Attach SLA to tasks
- Create schedule and child schedule
Module 8 : Scheduled Jobs
- Introduction to scheduled jobs
- Scheduled Job log
- Scheduled reports
Module 9 : Access Control List
- Create Read, Write and Create ACL on table and field level
- Debug ACLS
- Write ACL Scripts
- The concept of privileged system admin
Module 10 : Introduction to Webs Service
- Introduction to web services
- SOAP Messages
- Debugging
- Personalize users
- Debugging business rule
- Debugging ACL
- Background Scripts
Module 11 : Content Management Systen(CMS)
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Creating site, page
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Dynamic content block
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Define Header, theme, style sheet
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Creating UI page, UI macros
Modes Of Training
We follow four formats for ServiceNow training for the flexibility of our students
Batchwise Training
A batch of some single-digit count students are assigned to a faculty.
One-One Training
One student is assigned to one faculty at some fixed customized time of the student.
Self-Paced Training
Videos of previous classes are shared with the students. It also includes clarification of the doubts at the end of the class.
Corporate Training
Our expert faculty team visits corporates and takes sessions.
About NIAN:
Nian Online Training platform providing live instructor-led interactive training.
Our Company
Training Center :
11 – 2 – 444, Main Road, Sitafalmandi, Secundarabad, Seetafal Mandi, Near Kirti Motors / Near Vaidik Vidyalay, Near HDFC Bank ATM, Hyderabad-500061
- +91 8309809394
- info@niantraining.com
