Service now administration training course objective is to understand, learn, build, and deploy applications on the ServiceNow platform and build skills on an admin and programming level. ServiceNow developer training objective is to make an aspirant learn, develop, and deploy applications on the ITSM ServiceNow platform. Also, ensure the successful customization of applications on the ServiceNow platform according to business needs. Our trainers will assist you in your practice to build expertise in you. Get the best ServiceNow Administration & development training by joining Nian.
Servicenow Admin & Developer Course Highlights
Servicenow Administration & Developer Training Cuuriculum
Module 1 Service Now User Interface
Objectives:
Explore the UI, Application Navigator, Mobile Interface, Plugins, and Branding Options. Work with Lists, Filters, Forms, and Search Capabilities.
1. UI Essentials Lab: Configure Navigation, UI, Search, and Branding options.
2. Configuration Essentials Lab: Manage and Configure Incident, Problem, and Change Lists, and Forms, then Create and Apply Filters.
Module 2 User Administrator
Objectives:
Configure User Accounts, Groups, and Roles.
1. User Administration Lab: Add Users, add new Group Automatically Associated with New User Record, Assign Roles to a Group, Add Users to new Groups, Create and Test New Assignment Rule.
Module 3 Date Management
Objectives:
Discuss ServiceNow Data Structures: Databases, Tables, and Records, Work with Import Sets and Transform Maps, then add Configuration Items (CIs) to the CMDB.
1. Tables Lab: Create new Tables, Applications, and Modules.
2. Import Sets Lab: Work with Import Sets and Transform Maps.
3. CMDB Lab: Add and Map Configuration Items (Cis)
Module 4 Service Automation Platform
Objectives:
Work with key ServiceNow Platform Applications and Functionality: Knowledge Management, Service Catalog, Workflows, SLAs, and Reporting Tools.
1. Knowledge Management Lab: Create and Attach Knowledge Base Articles.
2. Service Catalog Lab: Create Service Catalog Items, Variables, and Create a Service Catalog Order Guide.
3. Workflows Lab: Modify and Test Workflow and Approvals
4. SLAs Lab: Define an SLA for Catalog Requests
5. Reports Lab: Explore the Reporting Application to review Report Types, work with Gauges and Homepages, and create a report from a list
Module 5 Core Application Administration and Development
Objectives:
Work with UI Policies, Data Policies, UI Actions, Business Rules, and Client Scripts, Configure Application Security, Work with Events and Notifications.
1. Policies and Interaction Lab: Work with UI Policies, Data Policies, UI Actions, Business Rules, and Client Scripts.
2. Application Security Lab: Provide Application and Module Access for a specified role, Create an Access Control Rule to allow record Read Access, Create an Access Control Rule to restrict column Read Access.
3. Notifications Lab: Observe a Business Rule and Registry associated with a P1 Change Event, Create a Notification based upon a Business Rule, Configure and send an email notification, Create an SMS notification
Module 6 Ongoing Maintenance
Objectives:
Create and Apply Update Sets; learn about the Upgrade Process and Release Cycle, Record Baseline Performance Statistics, and Use Social IT Capabilities.
1. Update Sets Lab: Creat, then Retrieve an Update Set.
2. Upgrades, Performance, and Troubleshooting Lab: Confirm Release and Upgrade Status, Edit New Build Notifications, Review Baseline Statistics.
3. Social IT Lab: Configure Live Feed to Automatically Post High Priority Incidents Capstone Case Study.
Module 7 Custominze Homepage
Objectives:
- Creating Gauges
- Define CSS properties, UI PropertiesChange visibility of Homepage and banner.
- Adding Gauges on Homepages (Admin, ITIL & Self).
- Adding Report on Homepages.
- List Layout Changes of Homepages.
Module 8 Tables, Forms and Dictionary
Objectives:
- Creating Application, module
- Creating table
- Personalizing form and table
- layoutCreating Section, View.
- Dictionary entries
- Dictionary overrides
- Reference qualifiers
- Related lists
Module 9 Update Set’s Creation
Objectives:
- Creating an updated set
- Merge update set
- Retrieve
- Update set in another instance.
- Preview & Committing of update set.
- Importing & Exporting XML of Update set.
Module 10 Scripting
Objectives:
- Client Script
- Business Rule.
- AJAX Script.
- Script Include.
- UI Action & UI Policy.
Module 11 Creating a workflow
- Workflow editor and workflow scripts
- Workflow Activities and workflow context
- Workflow stages, Transitions.
Module 12 Service Catalog Management
Objectives:
- Use of service catalog, back end execution
- Creating catalog item, record producer, order guide
- Create RITM and catalog taskAttaching workflow to catalog items.
- Approval Configuration & SLA’s associations.
- Series & parallel catalog task creations.
Module 13 Importing Date in Service Now
Objectives:
- Data sources,
- XML import
- Transform maps,
- Scheduled data import
- Import setsTransform scripts
- Data load automation
Module 14 User Administration
- Creating groups
- Users and Departments
- Concept of delegation
- Customizing user profile
- Roles & group membership
- Fetch detail of logged-in user.
- Templates
- Licensing management.
- Admin, ITIL & ESS user’s concept.
- Foundation data’s (Locations, Groups, Category, Subcategory etc…)
Module 15 Email Notification
- Defining a Template.
- Define notification.
- Email logs.
- Introduction to SMTP and POP mail servers.
- Trigger email on the event.
- Email properties.
Module 16 Create SLA & Schedule
- SLA Definitions.
- SLA Properties.
- Attach SLA to tasks.
- Create a schedule and child schedule.
- OLA & Underpinning contract SLA’s.Association of Time zone & Schedule with SLA’s
Module 17 Scheduled Jobs
- Introduction to scheduled jobs.
- Scheduled Job log.
- Scheduled reports.
Module 18 Access Control List
- Create Read, Write and Create ACL on table and field level
- Debug ACLS.
- Write ACL Scripts.
- Concept of privileged system admin(Security Admin).
Module 19 Content Management System (CMS)
Objectives:
- Creating site, page.
- Dynamic content block.
- Define Header, theme, style sheet.
- Creating UI page, UI macros.
Module 20 Introduction to Service Now
Objectives:
- Introduction to web services.
- SOAP Messages.
- Inbound Configuration.
- Outbound Configurations.WSDLMID server
- Inbound & Outbound Response.
- Exception of Error handling.
- SOAP Envelope design.
Module 21 Debugging
Objectives:
- Personalize users.
- Debugging Business Rule.
- Debugging ACL.Background scripts.
Module 22 Integrations Details
Objectives:
Web service (SOAP Messages).
- Inbound & Outbound Configurations.
- SOAP Envelope Design.
- Exception & Error handling.
- WSImport design.
1.SSO & LDAP Integration
2.SCCM Integration
- Design, develop and test solutions built on Citi’s internally hosted ServiceNow platform.
- Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings.
- Perform L3 troubleshooting of reported application problems.
- Guide junior developers in best practices.
- Implement and innovative ServiceNow solutions in ITSM ServiceNow as assigned.
- Participate in the design and recommendations of overall system functionality.
- Configure and maintain the system ensuring consistency according to established governance.
Modes Of Training
We follow four formats for ServiceNow Admin & developer training for the flexibility of our students
Batchwise Training
A batch of some single-digit count students are assigned to a faculty.
One-One Training
One student is assigned to one faculty at some fixed customized time of the student.
Self-Paced Training
Videos of previous classes are shared with the students. It also includes clarification of the doubts at the end of the class.
Corporate Training
Our expert faculty team visits corporates and takes sessions.
About NIAN:
Nian Online Training platform providing live instructor-led interactive training.
Our Company
Training Center :
11 – 2 – 444, Main Road, Sitafalmandi, Secundarabad, Seetafal Mandi, Near Kirti Motors / Near Vaidik Vidyalay, Near HDFC Bank ATM, Hyderabad-500061
- +91 8309809394
- info@niantraining.com
